Refund policy

At GEENU KAM LLC, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the product meets the following conditions:

  • The product is unused, unopened, and in its original packaging, including any seals where applicable.

  • The product is in its original condition and includes all accessories or components supplied with it.

  • You can provide your order confirmation or other proof of purchase.

  • The product is eligible for return under this policy and applicable law.

For hygiene and safety reasons, opened, used, or unsealed makeup and beauty products may not be eligible for return, where permitted by law. This restriction does not affect your legal rights regarding defective, damaged, unsafe, or incorrectly supplied products.

2. Non-Returnable Items

Where permitted by applicable law, the following items may not be eligible for return:

  • Opened or used makeup and beauty products.

  • Products with broken hygiene seals or tampered packaging.

  • Items marked as final sale or non-returnable.

  • Personalized or custom-made products.

  • Gift cards, where applicable.

These exclusions do not limit any mandatory consumer rights you may have under applicable law.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, leaking, or incorrect product, contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and its packaging, if appropriate.

We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with applicable law.

Please do not use a product if its packaging appears tampered with or if you have concerns about its safety.

4. How to Request a Return

To request a return, contact us using the details below:

Email: GEENUKAMLLC@outlook.com

Phone: +1 (803) 580-6319

Please provide your order number and the reason for your request. Our customer support team will review your request and provide return instructions if it is approved.

Please contact us before sending any product back. We may need to provide specific instructions and the appropriate return address.

For hygiene and safety reasons, do not mail leaking or potentially hazardous products without first receiving instructions from our team.

5. Return Shipping Costs

Unless a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return results from an error for which we are responsible.

We recommend using a shipping service with tracking for eligible returns.

6. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Please allow approximately 5–10 business days after refund approval for the refund to appear. This is an estimate, not a guarantee.

If your refund has not arrived after the expected processing period, please contact us for assistance.

7. Exchanges

If you receive an incorrect or defective product, contact us to discuss an appropriate resolution.

Exchanges for other products are subject to availability and our return eligibility requirements. For hygiene and safety reasons, opened or used makeup products may not qualify for exchange where permitted by law.

If an exchange is unavailable, we may offer a refund where appropriate under this policy and applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request before the order is processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible. You may still contact us about return options, subject to this policy and applicable law.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment statement.

  2. Contact your bank or payment provider to determine whether the refund is pending.

  3. If the refund is still missing, contact us at GEENUKAMLLC@outlook.com

We will do our best to help resolve the issue.

10. Consumer Rights

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to exclude or restrict mandatory rights you may have under those laws.

Where applicable law provides additional protections or remedies for defective, unsafe, or incorrectly supplied products, those rights will continue to apply.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices or legal requirements.

Any revised version will be posted on this page with an updated "Last Updated" date.

12. Contact Information

For questions about returns, refunds, or exchanges, please contact us:

GEENU KAM LLC

Email: GEENUKAMLLC@outlook.com

Phone: +1 (803) 580-6319

Business Address:

611 River Ave, Lakewood, NJ 08701
United States