At GEENU KAM LLC, we aim to make shopping for makeup and beauty products simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not typically processed on weekends or public holidays. During holidays, promotional events, or periods of high order volume, processing may take longer.
Once your order has been dispatched, you may receive a shipping confirmation with tracking information, where available.
2. Shipping Destinations
We ship to destinations available at checkout. Shipping availability may vary depending on the product, delivery address, and shipping service.
Some makeup and beauty products may be subject to shipping restrictions based on their ingredients, formulation, packaging, or transportation requirements. Certain products may not be eligible for delivery to every location.
Please ensure that your shipping address is complete and accurate when placing your order.
3. Estimated Delivery Times
After an order has been processed and dispatched, estimated delivery times are generally:
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Domestic orders within the United States: 3–7 business days.
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International orders: 7–21 business days, where international shipping is available.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier operations, weather, customs processing, public holidays, and other factors beyond our control.
Where available, estimated delivery times and shipping options will be displayed at checkout or communicated in your shipping confirmation.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase, where applicable.
Charges may vary based on the delivery address, order size, shipping method, and current promotions. If free shipping is available, the applicable conditions will be displayed on our website or at checkout.
5. Order Tracking
When tracking information is available, we will send a shipping confirmation to the email address provided at checkout.
Please allow time for the carrier's tracking system to update after dispatch. If your tracking information remains unchanged for an extended period, contact us for assistance.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible at GEENUKAMLLC@outlook.com. We will try to correct the address before your order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Additional shipping or reshipment charges may apply where permitted by law.
7. Delayed or Lost Shipments
Delivery delays may occur due to carrier issues, severe weather, customs inspections, public holidays, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the available tracking information and help determine the next steps.
If a shipment is confirmed lost, we will work with the carrier to investigate and provide an appropriate resolution in accordance with applicable law.
8. Damaged, Leaking, or Incorrect Products
Please inspect your order upon delivery. If you receive a damaged, leaking, defective, or incorrect product, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.
For safety reasons, do not use a product if its packaging appears tampered with or if you suspect contamination. Contact us for instructions before returning a leaking or potentially hazardous product.
We will review your request and work toward an appropriate resolution under our Refund & Return Policy and applicable law.
9. Multiple Shipments
Depending on product availability, fulfillment arrangements, or package size, items from one order may occasionally arrive in separate shipments. Tracking information may be provided for each shipment where available.
10. International Shipping, Customs, and Duties
For international orders, customs duties, import taxes, and other fees may apply depending on the destination country's laws and regulations.
Unless stated otherwise at checkout, these charges are generally the customer's responsibility. Customs inspections and import requirements may also extend delivery times.
Customers are responsible for ensuring that products can legally be imported into their destination country. Certain beauty products may be restricted or prohibited in some locations.
11. Failed Delivery Attempts
If a delivery attempt fails because of an incorrect address, an unavailable recipient, or another delivery issue, the carrier may attempt redelivery or return the package to the sender.
Additional shipping charges may apply for reshipment where permitted by law. We will review delivery issues individually and provide reasonable assistance.
12. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, product requirements, or business operations.
Any revised version will be posted on this page with an updated "Last Updated" date.
13. Contact Information
If you have questions about shipping, delivery, or an existing order, please contact us:
GEENU KAM LLC
Email: GEENUKAMLLC@outlook.com
Phone: +1 (803) 580-6319
Business Address:
611 River Ave, Lakewood, NJ 08701
United States